Last Updated: March 2026
At HTTC Store, customer satisfaction is important to us. This policy sets out the conditions under which returns, exchanges, and refunds are accepted, and explains what customers need to do to get the process started.
30-Day Return Window
Customers may return or exchange eligible items within 30 days of the delivery date. To be accepted for a return, items must meet the following conditions:
- The item must be unworn and unwashed
- All original tags must still be attached
- The item must be in its original packaging
- The item must show no signs of use, alteration, or damage caused by the customer
Returns that do not meet the above conditions will not be accepted and the item will be sent back to the customer.
How to Start a Return
To initiate a return or exchange, customers must contact the support team before sending anything back. Items returned without prior approval will not be accepted.
To get started, send an email to support@httcstore.com with the following details:
- Full name and order number
- The item you wish to return
- Reason for the return
- Photographs of the item if it is damaged, defective, or incorrect
Once the request is reviewed, the support team will respond with the return address and further instructions within 1 to 2 business days.
Refund Processing Timeline
Once a returned item is received, the following timelines apply:
| Stage | Timeframe |
|---|---|
| Item Inspection | 1 to 3 business days after receipt |
| Refund Issued | 4 to 10 business days after approval |
| Bank Processing | 10 to 45 days depending on the issuing bank |
All refunds are returned to the original payment method used at checkout. An email confirmation will be sent once the refund has been processed on our end. The bank processing timeframe is outside of HTTC Store's control.
Change of Mind Returns
If a return is requested for reasons unrelated to a product fault, incorrect item, or damage, a restocking fee of 35% of the item value will be deducted from the refund amount.
In addition, the cost of return shipping will be the full responsibility of the customer. HTTC Store does not cover return postage for change of mind returns.
Example: If an item was purchased for $200 and is returned due to a change of mind, the refund issued will be $130 after the 35% restocking fee is applied. Return shipping costs are separate and are not included in this calculation.
Damaged Items
If an item arrives damaged, customers must report this within 3 to 4 days of receiving the delivery. Reports made after this window may not be eligible for a replacement or refund.
To report a damaged item, contact support@httcstore.com with the order number and clear photographs showing the damage to both the item and its packaging.
Wrong Item Received
If the item received does not match what was ordered, customers must contact the support team within 3 days of delivery. The order number and a photograph of the incorrect item received must be included in the message.
Once confirmed, HTTC Store will arrange a replacement or issue a full refund at no additional cost to the customer. Return shipping for incorrect items will be covered by HTTC Store.
Missing Parts or Accessories
If a delivered item is missing components, accessories, or parts that were included in the product listing, customers must contact the support team within 3 days of receiving the order.
The support team will investigate and either dispatch the missing parts separately or offer a suitable resolution depending on availability.
Items Not Eligible for Return
The following items cannot be returned or exchanged under any circumstances:
- Customized or personalized jackets made to a specific order
- Items that have been worn, washed, or altered after delivery
- Items returned without prior approval from the support team
- Items returned outside of the 30-day return window
- Items where original tags have been removed or packaging has been discarded
Contact Us
For all return, refund, or exchange requests, please get in touch using the details below:
- Email: support@httcstore.com
- Phone: +44 78 7877 5908
- Business Hours: 9:00 am to 4:00 pm
- Live Chat: Available 24/7 on the website
- Address: Friarside Road, Newcastle Upon Tyne, NE4 9UP, United Kingdom